Customer experience leadership, without the full-time hire.
I help growing e-commerce and DTC brands turn chaotic support into a competitive advantage.
logo
LOGO
logo
logo
Logo
LOGO
What People Are Saying
-
Communication was top-notch and the final outcome was even better than we imagined. A great experience all around.
— Former Customer
-
Their attention to detail and commitment to quality truly stood out. We’ve already recommended them to others.
— Former Customer
-
Every detail was thoughtfully executed. We're thrilled with the outcome, and have already recommended them to others.
— Former Customer
Clients
“She managed a great team, always offering insight and rich experience with data analysis to help improve our customer experience.”
“Her extensive knowledge and skillset is something that has been crucial for our team. She is always a force of positivity and hard work.”
“She is an extremely independent thinker and her problem-solving abilities are impressive.”
From Startup to Scale
Public Goods faced the challenge of scaling its customer operations to match its rapidly growing customer base. The e-commerce startup needed a robust system to manage customer inquiries efficiently, maintain high satisfaction levels, and gather actionable customer feedback. I was brought on in the Kickstarter phase to build its customer experience framework from the ground up.
