Hands On Customer Experience Leadership for Growing Teams
10+ years building CX, product, and operations functions for growing e-commerce and DTC brands, Available fractionally.
From Startup to Scale
Public Goods faced the challenge of scaling its customer operations to match its rapidly growing customer base. The e-commerce startup needed a robust system to manage customer inquiries efficiently, maintain high satisfaction levels, and gather actionable customer feedback. I was brought on in the Kickstarter phase to build its customer experience framework from the ground up.
